Privacy Policy

1. Introduction

Engraved Prints respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how information may be collected, used, stored and shared when you visit https://engravedprints.co.uk/, place an order, create an account or contact us.

2. Who We Are

Engraved Prints operates an online shop offering personalised jewellery, engraved gifts and related products.

Website: https://engravedprints.co.uk/

Email: engravedprints@gmail.com

The data controller is responsible for determining how and why your personal information is processed.

3. Information We Collect

Depending on how you use our website, we may collect:

• Your name, email address and telephone number.

• Billing and delivery addresses.

• Order details and purchase history.

• Personalisation instructions, including names, dates, messages and artwork submitted for engraving.

• Customer service messages and enquiries.

• Account information if you register an account.

• Technical information such as IP address, browser type, device information and website activity.

• Cookie and preference information, where applicable.

Please ensure that any information or artwork you submit for personalisation is appropriate and that you have permission to provide it.

4. How We Use Your Information

We may use personal information to:

• Process payments and fulfil orders.

• Produce personalised products according to your instructions.

• Arrange shipping and provide delivery updates.

• Respond to enquiries and customer service requests.

• Manage customer accounts and website functionality.

• Maintain website security and prevent fraud.

• Meet legal, tax, accounting and regulatory obligations.

• Send marketing communications where permitted by law and, where required, with your consent.

We only process personal information where an appropriate lawful basis applies.

5. Legal Bases for Processing

Depending on the circumstances, we may process personal information because it is necessary to fulfil a contract with you, comply with a legal obligation, pursue legitimate interests or obtain your consent.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. Payments

Payments are processed through the payment services offered at checkout.

The relevant payment provider may collect and process payment information under its own terms and privacy policy. Please refer to the provider’s information when completing a transaction.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support shopping cart functionality, checkout, security, customer preferences, analytics and other enabled features.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

You can manage cookies through the available website settings and your browser. Disabling certain cookies may affect website functionality.

8. Sharing Personal Information

We may share relevant information with service providers when necessary to operate our business, including:

• Website hosting and maintenance providers.

• Payment processors.

• Delivery and shipping providers.

• Email and customer support services.

• Analytics or security providers, where enabled.

• Professional advisers and public authorities where legally required.

We do not sell personal information as a source of revenue.

Any sharing of personal information must be consistent with applicable law and the purposes described in this policy.

9. International Data Transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure that the transfer is lawful and that appropriate safeguards are in place.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, meeting legal obligations and resolving disputes.

Retention periods depend on the type of information and the applicable legal requirements.

11. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of information where the law permits.

• Request restriction of processing.

• Object to certain types of processing.

• Request data portability where applicable.

• Withdraw consent where processing relies on consent.

• Complain to the relevant data protection authority.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

You can also find guidance on your rights through the UK Information Commissioner’s Office (ICO).

13. Children’s Privacy

Our website is intended for customers who can lawfully make purchases. We do not knowingly collect children’s personal information in circumstances where doing so would be unlawful.

If you believe that a child has provided personal information improperly, please contact us.

14. Third-Party Websites

Our website may contain links to external websites or use third-party services. We are not responsible for the privacy practices of independent websites, so we encourage you to review their privacy policies.

15. Changes to This Policy

We may update this Privacy Policy when our business practices, website services or legal obligations change.

The latest version will be published on this page with its updated date.

16. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

Engraved Prints

Email: engravedprints@gmail.com

Website: https://engravedprints.co.uk/